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Refund Policy

This Refund Policy for Excellence Media Creative (doing business as Excellence Media) ("we," "us," or "our") outlines how we handle refunds, returns, and cancellations when you purchase products or services from us ("Services"), including when you:

  • Purchase merchandise, apparel, and accessories from our website at www.excellencemediacreative.com, or any other website that links to this Refund Policy.

  • Engage with our creative services, including website design, video editing, photography, and graphic design.

  • Interact with us in other business-related transactions, including sales, marketing, and events.

Questions or concerns? Reviewing this Refund Policy will help you understand your rights and options when it comes to refunds and returns. If you do not agree with our policies, please refrain from making a purchase. If you have any questions or concerns, please contact us at [your contact email].

SUMMARY OF KEY POINTS

  • Do we accept returns? Since our products are custom-made, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

  • How do I request a refund? If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with supporting photos.

  • Are there non-refundable items? Yes, personalized/custom products, digital services, and final sale items are not eligible for refunds.

  • How are refunds processed? Approved refunds will be issued back to your original payment method within 5-10 business days.

  • Can I cancel an order? Orders may be canceled within 24 hours of purchase, as they go into production quickly. Service-based projects may have cancellation fees or non-refundable deposits.


TABLE OF CONTENTS

  1. WHEN ARE REFUNDS AVAILABLE?

  2. RETURN ELIGIBILITY

  3. NON-REFUNDABLE ITEMS

  4. HOW TO REQUEST A REFUND

  5. PROCESSING TIME FOR REFUNDS

  6. CANCELLATION POLICY

  7. LATE OR MISSING REFUNDS

  8. CONTACT INFORMATION


1. WHEN ARE REFUNDS AVAILABLE?
In limited cases, we offer refunds if:

  • The item you received is damaged, defective, or incorrect.

  • A service was not delivered as described and eligible for a refund per our service agreement.

Refunds are not granted for buyer’s remorse, incorrect orders, or dissatisfaction with personalized/custom products.

2. RETURN ELIGIBILITY
For a return to be accepted, you must:

  • Contact us at [your contact email] within 7 days of delivery.

  • Provide clear photos of the defective, damaged, or incorrect item.

  • Return the item (if required) using a prepaid shipping label we provide.

Once approved, we will issue either a replacement or a refund based on your request.

3. NON-REFUNDABLE ITEMS
We do not accept returns or offer refunds for:

  • Custom or personalized items (including modified designs).

  • Digital products and services (such as website design, photography, video editing, and graphic design).

  • Clearance or final sale items.


4. HOW TO REQUEST A REFUND
To initiate a refund request:

  1. Email us at [your contact email] with your order number, photos (if applicable), and reason for refund.

  2. We will review your request and notify you of the next steps within 3 business days.

  3. If approved, refunds will be issued within 5-10 business days back to the original payment method.


5. PROCESSING TIME FOR REFUNDS
Once a refund is approved:

  • Refunds will be processed within 5-10 business days.

  • Your bank or card issuer may take additional time to complete the transaction.

If you haven’t received your refund after 10 business days, please check with your bank before contacting us.

6. CANCELLATION POLICY

  • Physical product orders can be canceled within 24 hours of purchase, as production starts quickly.

  • Service-based projects may require a non-refundable deposit. If work has started, partial refunds may be considered on a case-by-case basis.


7. LATE OR MISSING REFUNDS
If you have not received your refund, follow these steps:

  1. Check your bank account – Processing times vary.

  2. Contact your bank or payment provider – Some refunds take longer to appear.

  3. Allow up to 10 business days – If your refund still hasn’t arrived, email us at [your contact email].


8. CONTACT INFORMATION
For any questions or concerns regarding this Refund Policy, please reach out to us at:
📧 Email: info@excmediacreative.com
🌐 Website: www.excellencemediacreative.com

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